We buy the business debts fraud left behind, and recover from the parties responsible.
Orchestra Pay buys business-to-business receivables, distressed commercial debts and legally assignable commercial claims, as principal. We pay the seller, take on the recovery risk, and resolve each matter through negotiated settlements, external lawyers and, where appropriate, litigation.
Fraud and failure are pushing good business loans into default.
When a borrower is defrauded or a counterparty collapses, the loan stalls while claims run for years. That's where we step in.
Reported scam losses, Australia
Combined reports, billions of dollars
lost 2021 to 2025
Companies entering insolvency
First-time external administrations, by financial year
FY24 to FY26
Sources: ASIC; Accountants Daily
Certainty now, instead of an open-ended claim.
We price the loan on what it can recover from every liable party, not just what the borrower can pay.
To an indicative price
After we receive the loan file under NDA.
For the whole matter
We manage every insurer, institution and adviser.
Of collections work after settlement
Claims, correspondence and litigation move to us.
Sized to the deal
From $250,000 single matters to $1m+ portfolios.
- Release capital. Turn an impaired asset into cash and clear the provisioning drag.
- A sharper price. Valuing third-party recoveries lets us bid above standard distressed-debt pricing.
- Protect your reputation. Directors and guarantors who were defrauded are treated fairly, cutting complaint risk.
Every party has a part. We bring them into one score.
Our model works because it gives each legitimate stakeholder a better outcome than going it alone.
Exit a stalled loan cleanly
Sell disputed commercial debt for a fair price and hand over the fight.
Keep the business standing
We align the company's claims with ours, so recoveries reduce what the business owes.
Shrink your personal exposure
Third-party recoveries are applied before we look to a guarantee.
Register interest early
We invest our own capital today. Any external capital will follow a separately advised structure.
One matter, four sources of recovery.
An illustrative $1.24m commercial loan, defaulted after invoice-redirection fraud. The liable parties carry most of the loss.
Matter OP-0417 · recovery sources
Loan balance at default: $1,240,000
Example for explanation only. Every matter is assessed on its own facts; recoveries, timing and outcomes vary.
Certain price at settlement instead of an uncertain wait.
Exposure after third-party recoveries are applied first.
Paid by those whose policies, systems or advice failed.
Watch a matter move from stalled loan to recovery.
Five stages, one party conducting. Tap a stage or let it play.
Check a debt against our mandate in 20 seconds.
We only buy commercial obligations, as principal. Answer four questions for an instant indication.
Three packages, sized to the loan.
Every package includes forensic assessment, acquisition and full recovery management. Larger deals add structuring options and deeper reporting.
Three lines we don't cross.
Orchestra Pay is a proprietary investment business. These boundaries define what we buy and how we hold it.
We buy. We don't collect for others.
We acquire the legal and beneficial interest in each debt through a properly documented assignment, and carry the recovery risk ourselves.
Principal, not agentCommercial obligations only.
Our eligibility policy excludes regulated consumer credit, personal loans and consumer financial products. A company debtor alone doesn't settle it, so we check every underlying obligation.
B2B onlyDebts and claims are different assets.
An unpaid commercial invoice is not the same as an unliquidated damages claim or a bare right to sue. We buy claims only where they are legally assignable.
Assessed case by case
Held to the ACCC and ASIC debt collection guideline
We act as principal, not as a collection agent, yet we hold every contact with directors and guarantors to the guideline. Sellers stay liable for conduct before a sale, so the buyer's standards matter.
Have a stalled business loan on your books?
Share the file under NDA and get an indicative price within 10 business days.
Six steps from first call to final recovery
Confidential intake
You share loan-level data under NDA. We confirm within days whether the matter fits our mandate and which package applies.
Forensic assessment
We map the loss event: fund flows, policy wordings, adviser conduct, limitation dates and the strength of every claim.
Recovery map
Each liable or contributing party is identified and ranked by likelihood and value: insurers, receiving institutions, brokers, accountants, conveyancers, builders and perpetrators.
Pricing and acquisition
A firm offer backed by the recovery map. On settlement, Orchestra Pay acquires the legal and beneficial interest in the debt, with its guarantees and security, through a documented assignment. We take the full dispute history, as the guideline expects.
Coordinated pursuit
Negotiated settlements first. Where the company holds claims against insurers, institutions or advisers, we work with the company and its lawyers so recoveries are applied to the debt. Litigation runs through external legal practitioners where appropriate.
Resolution
Third-party recoveries reduce the debt first. Any remaining balance is restructured on terms the company and guarantors can meet.
Built for disputed business debt, not volume collections.
Forensic first
We price and pursue on evidence: transaction trails, policy terms and professional duties.
One conductor
Lender rights and company claims move together, so liable parties can't play claimants off against each other.
Pressure where it belongs
Our firmest tactics are for insurers, institutions and wrongdoers, not for defrauded businesses.
Discreet by default
Matters are handled confidentially, protecting the lender's brand and the company's standing.
Package details
Indicative terms. Final structure is agreed per matter.
| Ensemble | Symphony | Philharmonic | |
|---|---|---|---|
| Loan or portfolio value | $250,000 – $500,000 | $500,000 – $1,000,000 | $1,000,000+ |
| Indicative price | 10 business days | 10 business days | 10 business days, with a staged data room |
| Pricing structure | Fixed price at settlement | Fixed price, or price plus a share of recoveries | Bespoke: upfront, deferred and recovery-share options |
| Forensic assessment | Included | Included, with insurance specialist | Included, with full forensic team |
| Director & guarantor engagement | Included | Included | Included, with restructuring support |
| Litigation | Funded case by case | Pre-approved litigation budget | Dedicated counsel panel |
| Investor reporting | Settlement report | Quarterly recovery updates | Monthly reporting and steering committee |
| Portfolios | Single matters | Single matters or small pools | Portfolios of any size |
Eligibility at a glance
Our eligibility policy is drawn tightly around commercial obligations.
✓In scope
- Business-to-business receivables and unpaid commercial invoices
- Distressed commercial, SME, agribusiness and development loans
- Guarantees and security attached to those commercial debts
- Commercial claims that are legally assignable
✕Out of scope
- Regulated consumer credit, personal loans and credit cards
- Other consumer financial products
- Collecting debts as an agent for anyone else
- Bare rights to sue, or unliquidated damages claims that can't be validly assigned
Your liability doesn't end at the sale.
The guideline is clear on three points that make your choice of buyer a compliance decision.
Pre-sale conduct stays with you
A creditor may remain liable for misconduct on a debt that occurred before it was sold or assigned.
You answer for your agents
A creditor is generally liable for an agent's collection conduct within the agent's authority, even if the agent breaches their agreement.
Disputed debts need context
If a disputed debt is assigned, the buyer must receive enough background to manage the dispute properly. Our intake is built to receive it.
How we contact companies, directors and guarantors
Firm and direct, never harassing. These are the guideline's recommended limits, which we adopt as our ceiling.
Contact cap
3 contacts a week, at most
10 a month, at most
- Contact for a reasonable purposeSection 2
Every contact has a clear purpose, such as negotiating terms or exchanging claim information.
- Disputes paused and investigatedSection 13
Where identity, liability or payment is disputed, recovery activity stops until we have checked the claim.
- No idle threatsSections 19–21
We never threaten action we can't or won't take, or misstate the legal position of a debt.
- Represented parties respectedSection 9
When a director or guarantor appoints a lawyer or adviser, we deal through them.
- Complete recordsSection 10
Every contact, offer and agreement is recorded and available to the seller on request.
- Australian Consumer LawPart 3
No undue harassment, coercion, misleading conduct or unconscionable conduct, ever.
Straight answers
Do you collect debts on our behalf?
No. We buy the debt outright and take an assignment of the legal and beneficial interest. Once settled, the debt and its recovery risk are ours.
Will you buy consumer loans or credit cards?
No. We exclude regulated consumer credit, personal loans and other consumer financial products. We also check the underlying obligation, because a company debtor alone doesn't prove a debt is unregulated.
Can you buy our claim against an insurer or adviser?
Only where the claim is legally assignable. Unliquidated damages claims and bare rights to sue can face legal limits on assignment and standing. Where we can't take an assignment, we work with the company and its lawyers so recoveries are applied to the debt.
How do you treat directors and guarantors?
Firmly and fairly, within the contact limits and conduct standards of the ACCC and ASIC guideline, and through their lawyers or advisers if they appoint one.
Where does your capital come from?
Our own balance sheet. Any future external capital would be structured only after separate AFSL and managed investment scheme advice.
1.A commercial debt acquisition and recovery investment company. It buys B2B receivables, distressed commercial debts and legally assignable commercial claims as principal, and assumes the commercial risk of recovery.
2.It also assesses the commercial viability of proposed class actions: whether the likely recovery justifies the cost, time and risk of bringing a claim. Independent lawyers assess the legal merits.
Not consumer credit · consumer debt collection · collection agency services · legal advice
Read the guideline
The ACCC and ASIC guideline is published free. It's the benchmark we hold every contact to.
Open on accc.gov.au ↗A register that businesses and homeowners trusted, compromised from inside.
Victoria's anti-corruption commission charged regulator staff, registration applicants and facilitators. The figures below are IBAC's own, as at 13 March 2026.
Source: IBAC, "Former VBA employee sentenced to prison following Operation Perseus", 13 March 2026. People charged but not convicted are presumed innocent. Nothing on this page suggests that any particular registered builder obtained registration improperly.
One false tick, passed down the chain.
An illustration of how a compromised registration can reach a business or homeowner who did everything right. It shows the mechanism only and refers to no actual builder.
From referral to sentencing.
Dates from IBAC media releases and court reporting.
- Jun 2023The VBA reports suspicious activity to IBAC.
- 7 Aug 2024IBAC executes search warrants and charges six people, including two VBA employees.
- 23 Jan 2025A further 28 people are charged, including a third VBA employee, applicants and alleged facilitators.
- 20 May 2025Four more people are charged. The total reaches 38 people and 369 offences.
- 1 Jul 2025The VBA is replaced by the Building and Plumbing Commission.
- 13 Mar 2026Former VBA employee Philip Caccamo is sentenced in the County Court to 36 months' jail after pleading guilty to misconduct in public office.
Not publicly, yet. Here's how the list could be obtained lawfully.
IBAC has not published which registrations were affected. These are the routes independent lawyers could use.
We will not publish or speculate about any list. Lawyers assess every registration using lawful sources only, and each person is told only what relates to their own matter.
If you're unsure whether your builder was affected, register below. Check any builder on the BPC's official register.
From registration to the courtroom, step by step.
You're at step one. Each later step happens only if the facts and the law support it.
A Victorian group proceeding generally needs at least seven claimants. Illustration only.
Beyond Perseus: a system under strain.
Every figure comes from a regulator, an auditor, a liquidator's reported findings or a published industry survey.
Construction insolvencies
Companies entering external administration for the first time
FY22 to FY26
Source: ASIC Insolvency Statistics Series 1, analysed by The Good Builder. FY2025–26 to 28 June 2026.
Serious defects by type
Share of NSW strata buildings with serious defects reporting each type
Source: SCA NSW and Office of the Building Commissioner survey, reported by Building Connection, Dec 2023
Four failures that compound each other.
Licensing, oversight, documentation and insurance are meant to catch problems before an owner pays for them. The public record shows gaps in each.
Who gets a licence
- The national Building Confidence report (Shergold–Weir, 2018) found inconsistent registration across jurisdictions and under-resourced regulators, and made 24 recommendations.
- Building Commission NSW's Taskforce Artemis is cancelling licences held on invalid qualifications, case by case, since January 2025.
Who checks the work
- Victoria's Auditor-General (Nov 2023) found the building regulator met 6 of 14 targets, and an inspection target led it to prioritise less complex inspections over higher-risk buildings.
- Of 48 reform recommendations, 5 were complete at the time of the review.
What gets approved
- A 2023 audit of 40 Victorian house permit documentation sets found 12 had at least one non-compliant item.
- None of the 22 sets with barriers showed compliant construction details, and wet-area documentation was sufficient only 17% of the time.
Who pays when it fails
- Victoria's domestic building insurance has been last-resort: a claim generally requires the builder to have died, become insolvent or disappeared.
- South Australia estimated $30.5m in building indemnity claims for 2023–24 after Qattro Built, Felmeri Homes and 7 Star Constructions collapsed, and is reviewing its $150,000 cap.
What the public record shows.
Described as reported by courts, regulators, governments and major media. No new allegation is made about any person or company.
Who regulates, and who insures.
Each state runs its own licensing regime and home warranty scheme. The ACCC and state fair trading agencies enforce the Australian Consumer Law, but they are not building regulators.
Independent proof of what went wrong.
Home Proof provides independent building inspection reports, cost reports and expert reports that validate poor workmanship, so your case rests on evidence, not argument.
Orchestra Pay×Home ProofFor the first time, homeowners and small developers who have been disempowered by a system that protects the builder can access the resources, tools, skills and expertise they need to present a case.
Every defect, documented
A qualified, independent inspector assesses the work against the plans, contract and building standards, and records each defect with photos.
A number on your loss
An independent estimate of what it will cost to fix or finish the work, so your loss is quantified before anyone negotiates.
Evidence that stands up
Where a claim proceeds, an independent expert report can support it before a tribunal or court.
From a concern to a conclusion.
Home Proof inspectors report on what they find. Orchestra Pay doesn't direct their findings, and their reports are yours to use.
Open to businesses and homeowners.
If you checked a builder's registration, relied on it, and then lost money through defects, delay or the builder's collapse, register your interest.
Businesses
Commercial losses from a registered builder
Homeowners
Personal losses on your own home
Homeowners can also contact the Building and Plumbing Commission or Domestic Building Dispute Resolution Victoria about a home building dispute. Registering here doesn't stop you doing that.
Register your interest in four steps.
It takes about five minutes. Registering doesn't make you a client of any law firm or a party to any proceeding.
Orchestra Pay coordinates this investigation and doesn't provide legal advice. Case descriptions are drawn from the public sources cited and make no allegation beyond what was reported. Registration information is handled in confidence and shared only as you consent above.
How capital would flow through an Orchestra unit trust.
Each project, or portfolio of projects, sits in its own special-purpose unit trust. Capital is governed independently, and costs are tied directly to the services that drive recovery.
- 1Legal, accounting, insurance and specialist recovery services
- 2Management fee to Orchestra Pay
- 3Distributions to unitholders
Proposed structure for wholesale and sophisticated investors only. This is not an offer of financial products. Any external capital raising will be structured only after separate AFSL and managed investment scheme advice.
Why disputed business debt is under-served
Growing loss events
Reported scam losses have run between $1.8bn and $3.1bn a year since 2021. Payment redirection alone cost $152.6m in 2024.
Multiple paths to recovery
Each asset can draw on insurers, institutions, professionals, security and guarantees.
Low cycle correlation
Recoveries are driven by claim merit and legal process, not consumer spending.
- Recovery map documented
- Assignability confirmed
- Counsel review
- Committee approval
Disciplined underwriting
Every acquisition is priced from a documented recovery map and reviewed by counsel.
Register interest
We're not offering investments today. Register to hear first if and when an appropriately structured opportunity is available.
Fraud and disputed claims leave lenders, directors and insurers pulling in different directions. Orchestra Pay brings them into one score.
Orchestra Pay Holdings is an Australian company built to close a gap in the commercial credit market: debts that fail because of someone else's wrongdoing.
We combine credit, forensic, insurance and litigation expertise to buy these debts as principal, resolve them with the parties responsible, and deliver a fairer result for lenders, directors and guarantors.
Professional
Institutional-grade process, documentation and governance on every matter.
Strategic
Each recovery is planned as a campaign across all available parties and forums.
Assertive
We move early on every recovery path and don't let matters drift.
Trustworthy
Confidential with lenders, fair with directors and guarantors, transparent with stakeholders.